This privacy policy ("Policy") governs how we, PT. Gema Teknologi Cahaya Gemilang and/or our related affiliates ("Keloola Group" or "We"), collect and process your data within our Services. We are highly committed to protecting your Personal Data. This Policy applies to all users of the Services who access through websites, mobile applications, and other platforms.


Definitions

Personal Data means data about an individual who can be identified individually or in combination with other information, either directly or indirectly.

Information means information, statements, ideas, and signs that contain values, meanings, and messages, whether data, facts, or explanations, presented in various packaging and formats in accordance with information and communication technology developments.

Applicable Law means all laws, regulations, policies, ordinances, approvals, permits, or requirements from any court, administrative body, authority, or supervisory body, as may be applicable from time to time.


Scope and Types of Personal Data We Collect

The following are the scope and types of Personal Data about you that we may process concerning your use of the Services (as applicable, depending on the context or circumstances of the collection and nature of the Service used or transactions carried out):

  1. Identity Data, including but not limited to, name, gender, address, place and date of birth, selfie data, etc.
  2. Contact Data, including but not limited to, email address, phone number, etc.
  3. Payment or Financial Data, including but not limited to, bank account details, financial information, etc.
  4. Data related to your activity while using the Services, including but not limited to, search terms, content interactions, input activity, and transaction processing.
  5. Location Data. We collect information about your location when you use our Services. Your location can be determined with varying degrees of accuracy using GPS, IP address, device sensor data, etc.


How We Collect Your Personal Data

Your Personal Data may be collected by us in several ways:

  1. Through direct provision by you when registering or using the Services or when you contact our customer service;
  2. Through provision by you through certain third parties;
  3. Through the platform, browser, and device you use.


Use of Your Personal Data

We may use your collected Personal Data for the following purposes or any other purposes permitted by Applicable Law ("Purpose"):

  1. To provide our Services and/or Products;
  2. To use features available in our Services;
  3. To register you as a user on our Platform and manage your account;
  4. To inform you of activities on our Platform or other connected systems;
  5. To interact directly with you regarding updates or changes to the Services;
  6. To send you information regarding the use of the Services;


Disclosure of Personal Data to Third Parties

We will not disclose, provide access to, share, or distribute your Personal Data without your consent except as otherwise specified in this Policy. We will only disclose your Personal Data to other parties based on your consent or as permitted or required by Applicable Law.


Your Rights

Regarding the processing of your Personal Data on our Platform, you have the right to:

  1. Update and/or correct errors or inaccuracies in your Personal Data recorded on the Platform;
  2. Withdraw your consent to process Personal Data on the Platform;
  3. Delete and/or destroy your Personal Data.


Use of Cookies

Cookies are text files placed on your computer for record-keeping purposes. We use cookies to facilitate your use of the Products.


Personal Data Security

To protect your Personal Data, we implement international standards of Information Security Management System based on ISO 27001 as a tool to implement a security system for data confidentiality, integrity, and availability.


Policy Changes

We may review and amend this Policy from time to time at our discretion. If there are any changes, we will notify you via notifications published on the Platform and/or our website.


Contact

If you have questions regarding the processing of your Data or any other questions related to this Policy, please contact us via email: hello@keloola.com.